Shipping & Returns

Shipping Policy

Will I be charged with a delivery fee?
Yes, you will be charged a fixed rate of $8 for delivery fee, however you will be eligible for free delivery for $60 order and above

How does the delivery fee apply?
All item(s) cost including the delivery fee method chosen will be added up to give a Subtotal

How long will my item(s) take to arrive?
We aim to deliver your item(s) as soon as we can from the date of order received and payment confirmed. Estimated delivery period between 2 - 4 business days. Self collection ready in 3 business days. Please wait for notification before picking up your order. 
Your order confirmation and ID will be needed for pickup. 
Store Opening Hours: Monday - Friday 09:00 - 17:00

Is my package insured and do I need to sign for my order?

All your purchases are insured against theft and accidental damage whilst in transit from GSTOCK to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered.
To ensure that your purchases arrive safely and in perfect condition, a signature upon receipt is required for a proof of delivery for all orders and that we are unable to authorize packages to be delivered without a signature for security reason.
Please note that we are unable to redirect orders once items have been dispatched, so please ensure there is someone who can receive your order at the specified shipping address.
 

Return & Exchange Policy

We hope you enjoy and love the product, but if you do need to do a refund or exchange for any reason, we understand. 

Notice must be given to us of any goods not receive within 72 hours taken from the date of dispatch stated on invoice. Any shortage or damage must be notified within 72 hours of receipt of goods. Complaints can only be accepted if made in writing within 3 days of receipt of goods. No goods may be returned without prior authorization from company. Should you have any enquiries concerning, please contact Customer Service on +65 6570 8226.