Frequently asked questions

Is my personal information kept private?

Please be assured that we keep your personal data private and confidential, and only give it out with your consent or if if legally permitted to. For further details, please read our Privacy Policy in full.

What payment methods do you accept?

Our customer can opt o pay via PayPal with or without having a PayPal account. When you are redirected to the PayPal payment page, you will be presented with two options hat you can choose from: 1. Pay using credit card 2. Log in to PayPal account. Please note: Currently we do not accept cash on delivery or instalments as payments.

Which credit/ debit card do you accept for payment via PayPal?

We crrently accept Visa, MasterCard and American Express for selected countries.

Will I be charges with a delivery fee?

Yes, you will be charged a fixed rate of S$8.00 for delivery fee, however you will be eligible for free delivery for S$60 order and above.

How does the delivery fee apply?

All item(s) cost including the delivery fee method chosen will be added up to give a Subtotal.

How long will my item(s) take to arrive?

We aim to deliver your item(s) as soon as we can from the date of order received and payment confirmed. Estimated delivery period between 2 - 4 business days. Self collection ready in 3 business days. Please wait for notification before picking up your order. Your order confirmation and ID will be needed for pickup. Store Opening Hours: Monday - Friday 10:00 - 17:00

Is my package insured and do I need to sign for my order?

All your purchases are insured against theft and accidental damage whilst from Gstock to your shipping address. Once your package has been deliverred and signed for at your specified address, it is no longer covered. To ensure hat yor purchases arrive safely and in perfect condition, a sinature upon receipt is required for a proof of delivery for all orders and that we are unable to authorise packages to be delivered without a signature for security reason. Please note that we are unable to redirect orders once items have been dispatched, so please ensure there is someone who can receive your order at the speified shipping address.

Which countries do you ship to?

Currently we only ship to Singapore. However, doo check back for more updates as we are continually expanding our services.

Can I cancel my order?

Before your purchase have been prepared for dispatch we can cancel your order. However, we regret to inform that we are unable to cancel your order once our purchased item(s) is ready to be dispatched as we strive to deliver it to you as quickly as possible.

Can I change or amend my order once it has been placed?

Before your purchase have been prepared for dispatch we can change the size or edit your billing and shipping details.

However, we are unable to combine orders or add item(s) to an existing order once it has been placed.

If you need to make any amendments, please call customer care on +65 6570 8226 for assistance.

We recommend you to check and ensure that everything is in order and to your satisfaction before you proceed to make the payment

What is your return and exchange policy?

Notice must be given to us of any goods not receive within 72 hours taken from the date of dispatch stated on invoice. Any shortage or damage must be notified within 72 hours of receipt of goods. Complaints can only be accepted if made in writing within 3 days of receipt of goods. No goods may be returned without prior authorization from company. Should you have any enquiries concerning, please contact Customer Service on +65 6570 8226

More question?

Check out our 'Contact Us' page.