Frequently asked questions
Is my personal information kept private?
What payment methods do you accept?
Our customer can opt o pay via PayPal with or without having a PayPal account. When you are redirected to the PayPal payment page, you will be presented with two options hat you can choose from:
Which credit/ debit card do you accept for payment via PayPal?
We crrently accept Visa, MasterCard and American Express for selected countries.
Will I be charges with a delivery fee?
Yes, you will be charged a fixed rate of S$8.00 for delivery fee, however you will be eligible for free delivery for S$60 order and above.
How does the delivery fee apply?
All item(s) cost including the delivery fee method chosen will be added up to give a Subtotal.
How long will my item(s) take to arrive?
We aim to deliver your item(s) as soon as we can from the date of order received and payment confirmed.
Is my package insured and do I need to sign for my order?
All your purchases are insured against theft and accidental damage whilst from Gstock to your shipping address. Once your package has been deliverred and signed for at your specified address, it is no longer covered.
Which countries do you ship to?
Currently we only ship to Singapore. However, doo check back for more updates as we are continually expanding our services.
Can I cancel my order?
Before your purchase have been prepared for dispatch we can cancel your order. However, we regret to inform that we are unable to cancel your order once our purchased item(s) is ready to be dispatched as we strive to deliver it to you as quickly as possible.
Can I change or amend my order once it has been placed?
Before your purchase have been prepared for dispatch we can change the size or edit your billing and shipping details.
However, we are unable to combine orders or add item(s) to an existing order once it has been placed.
If you need to make any amendments, please call customer care on +65 6570 8226 for assistance.
We recommend you to check and ensure that everything is in order and to your satisfaction before you proceed to make the payment
What is your return and exchange policy?
Notice must be given to us of any goods not receive within 72 hours taken from the date of dispatch stated on invoice. Any shortage or damage must be notified within 72 hours of receipt of goods. Complaints can only be accepted if made in writing within 3 days of receipt of goods. No goods may be returned without prior authorization from company. Should you have any enquiries concerning, please contact Customer Service on +65 6570 8226
Check out our 'Contact Us' page.